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Client support
Report a problem on WhatsApp
For TezSupport clients. Choose the priority, describe the problem and send it to our 24/7 team on WhatsApp.
WhatsApp is open with your request.
Press Send and attach any screenshots. Our team will reply within your priority's response time.
Service levels
How fast we respond
| Priority | Example | First response | Updates | Target resolution |
|---|---|---|---|---|
| P1 · Critical | System or website down for everyone | 15 min | every 30 min | 4 h |
| P2 · High | A key feature broken, SSL expired, emails bouncing | 1 h | every 2 h | 8 h |
| P3 · Normal | How-to question, billing query, small bug | 4 h | daily | 2 days |
| P4 · Low | Change request, feedback | 1 day | weekly | planned with you |
Typical targets, agreed with each client. Our staff work in shifts around the clock, so these clocks keep running at night, on weekends and on public holidays.
Outsource it to a team that never logs off.
Support, software, automation or marketing: tell us what you need on WhatsApp and we'll send you a tailored quote.
0310 516 5533