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About TezSupport
A support centre and software house under one roof
Companies come to us to outsource the work that never stops: customer support, software upkeep, automation and marketing. Our staff work in shifts around the clock so that work keeps moving.
Why we exist
Outsourcing should feel like an extra team, not a vendor
Most companies don't need another tool. They need people who pick up the work and finish it: the chat at midnight, the bug report on Sunday, the WhatsApp campaign before Eid, the portal that needs a new module.
TezSupport combines a 24/7 support centre with a development team and a marketing team. The questions customers ask in support shape the automations we build, and the software we build is the software we support.
How we work
- Staff online 24/7 in three shifts, including holidays
- Your brand, your tools, your escalation rules
- A named account manager for every client
- NDA and data protection agreement as standard
- Two-factor login and per-person access for every staff member
Team structure
Three teams, one account manager
You get one person to talk to, who coordinates whichever teams you need.
24/7 chat, tickets & maintenance
Support agents and technicians on rotating shifts, with a shift lead on every shift.
Software, apps & bots
Web, mobile and backend developers who build systems and automations, and system administrators who keep them running.
SEO, ads, email, SMS & social
SEO specialists, content writers, ad managers and designers working from a shared monthly plan.
What we care about
Our working principles
Always someone on duty
No voicemail, no "back on Monday". A trained person is online at every hour of every day.
Fix it, then explain it
Customers want the problem solved first and the reason second. Every reply follows that order.
Automate what repeats
If our team does the same task twice, we look at whether a workflow should do it instead.
Report honestly
Missed targets and low ratings are in the report, along with what we changed because of them.
Tools
We work inside your stack
Outsource it to a team that never logs off.
Support, software, automation or marketing: tell us what you need on WhatsApp and we'll send you a tailored quote.
0310 516 5533