1. What services does Tez Support provide?
We offer customer support solutions including email management, ticket resolution, live chat support, client query handling, and more—tailored to your business needs.
2. Do you offer 24/7 support?
Yes! We provide flexible support hours including 24/7 availability upon request to ensure your customers are assisted anytime, anywhere.
3. Can Tez Support integrate with my existing support tools?
Absolutely. We seamlessly integrate with platforms like Zendesk, Freshdesk, HubSpot, Gmail, Outlook, and more.
4. How do you ensure quality and professionalism in customer interactions?
All our agents are professionally trained, and we follow detailed onboarding to understand your tone, branding, and response guidelines. Regular performance reviews keep quality high.
5. Will I have dedicated support agents?
Yes. We assign dedicated agents to your account so they become familiar with your products, services, and customers.
6. How do you handle sensitive customer data?
We take data security seriously. Our team follows strict confidentiality protocols and adheres to best practices for handling customer information securely.
7. What industries do you serve?
We serve a variety of industries including SaaS, e-commerce, healthcare, education, and more. Our flexible model fits most business types.
8. Can you manage multilingual support?
Yes, multilingual support is available depending on your requirements. Let us know your preferred languages during onboarding.
9. Is there a minimum contract or commitment?
We offer flexible plans with no long-term commitment required. You can scale up or down based on your business needs.
10. How do we get started?
Simply contact us through our website to schedule a discovery call. We’ll understand your needs, propose a plan, and get you onboarded quickly.
